Infrastructure Management

Here’s a comprehensive breakdown of Detailed Segments Under Infrastructure Management Services (IMS) — a vital function ensuring the smooth operation, security, and scalability of an organization’s IT and physical infrastructure

1. IT Infrastructure Management

Focused on managing the core IT backbone of the organization.

Subsegments:

  • Server & Storage Management
  • Network Infrastructure Management (LAN/WAN/Wi-Fi)
  • Data Center Operations
  • Virtualization & Cloud Infrastructure (AWS, Azure, GCP)
  • Disaster Recovery & Backup Solutions
  • Configuration & Patch Management

2. Network & Connectivity Management

Ensures robust and secure connectivity across all devices and locations.

Subsegments:

  • Network Monitoring & Optimization
  • Firewall & Router Management
  • Load Balancer Configuration
  • SD-WAN & VPN Management
  • Bandwidth Utilization Monitoring
  • Wireless Network Management

3. End-User Computing (EUC) Services

Supports users and their devices for uninterrupted productivity.

Subsegments:

  • Desktop / Laptop Support
  • Device Configuration & Imaging
  • Peripheral Device Management (Printers, Scanners, etc.)
  • Software Deployment & Upgrades
  • Remote Desktop Support
  • BYOD Management & Policy Enforcement

4. IT Security & Compliance

Focuses on measuring, controlling, and reducing air pollution.

Subsegments:

  • Air Quality Monitoring (AQM)
  • Stack & Emissions Testing
  • Dust & Particulate Control Systems
  • Odor Management Solutions
  • Indoor Air Quality (IAQ) Assessments
  • Greenhouse Gas (GHG) Inventory & Mitigation

5. Cloud Infrastructure Management

Involves the setup, administration, and optimization of cloud-based environments.

Subsegments:

  • Public, Private, Hybrid Cloud Management
  • Cloud Resource Optimization
  • Cost Monitoring & Billing Alerts
  • Cloud Security & Access Controls
  • Multi-cloud Integration
  • Cloud Migration & Backup Management

6. Facilities & Data Center Infrastructure Management (DCIM)

Focuses on managing the physical infrastructure that supports IT systems.

Subsegments:

  • Power & Cooling Systems
  • UPS & Generator Maintenance
  • Rack & Cabling Management
  • Data Center Monitoring Tools
  • Environmental Control (Temperature, Humidity, etc.)
  • Physical Security & Access Control Systems

7. Asset & Inventory Management

Covers the tracking and lifecycle management of IT assets and infrastructure components.

Subsegments:

  • IT Asset Lifecycle Tracking
  • Software License Compliance
  • Hardware Warranty Management
  • Inventory Forecasting
  • Barcode/RFID Tagging
  • Disposal & Decommissioning Services

8. Remote Infrastructure Management (RIM)

Provides offsite monitoring and control of infrastructure to reduce downtime and cost.

Subsegments:

  • Remote Monitoring & Troubleshooting
  • Proactive Alerts & Incident Response
  • Remote Configuration Management
  • Helpdesk & Remote Desktop Services
  • SLA-based Support Services
  • 24×7 NOC (Network Operations Center) Services

9. Infrastructure Monitoring & Analytics

Enables real-time visibility and performance tracking of systems and components.

Subsegments:

  • Infrastructure Health Dashboards
  • Performance Metrics (CPU, Memory, Network Utilization)
  • Alert & Notification Systems
  • Capacity Planning & Forecasting
  • Root Cause Analysis & Incident Reports
  • Predictive Maintenance Tools (AI/ML-based)

10. IT Service Management (ITSM) & Automation

Standardizes and automates service delivery using frameworks and tools.

Subsegments:

  • ITIL-based Service Desk Management
  • Incident, Problem & Change Management
  • Self-Service Portals
  • Chatbots & Virtual Assistants
  • Automation of Routine Tasks (Scripts, RPA)
  • Service Catalog Development

11. Backup, Disaster Recovery (DR) & Business Continuity

Ensures data protection and minimal service disruption during crises.

Subsegments:

  • Data Backup Scheduling & Monitoring
  • DR Site Setup & Replication
  • Failover & Failback Testing
  • Recovery Point & Time Objectives (RPO/RTO) Management
  • Business Continuity Planning (BCP)
  • Crisis Communication Setup

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Infrastructure Management